1. General

By placing an order with Bayside Hampers & Events (“we,” “us,” “our”), you agree to the following terms and conditions. These terms govern all pick-up, delivery and collection services provided by us.

2. Orders & Minimum Requirements

• A minimum order value of $200 applies to all delivery orders.

• Orders for balloons and event decor must be placed at least 7 days in advance for standard processing.

• Orders for hampers must be placed at least 14 days in advance for standard processing.

• Digital artwork requires a minimum lead time of 5 business days before the required installation or pick-up date.

• Custom backdrop orders require a minimum lead time of 4 weeks before the required installation or pick-up date.

3. Order Changes, Cancellations & Refunds

• Changes or cancellations of orders must be made at least 7 days before the scheduled delivery date.

• Changes or cancellations made after this period may incur a fee of 25% of the total order value.

• Payments made on orders cancelled within 7 days of the delivery date will not be eligible for a refund.

• Refunds (if applicable) will be processed within 3 business days after cancellation approval.

4. Payments, Late Fees & Additional Charges

• Private Bookings: Full payment is required to be made at least 7 days prior to the delivery date.

• Corporate Bookings: Full payment is required to be paid within 14 days from the delivery date, unless an alternate agreement has been made prior to booking.

• Late payments beyond the specified payment terms will incur a late fee of 10% of the outstanding balance per day.

• If a recipient is unavailable at the delivery location, a re-delivery fee will apply.

• Additional charges may apply for last-minute changes to orders, special requests, or extended delivery distances.

5. Deliveries, Collections & Pick-Up

• We only perform deliveries and collections between 6am and 6pm. If a customer requires delivery prior to 6am, an additional fee will be incurred.

• Customers must provide accurate details for delivery or installation. Any incorrect information resulting in failed delivery will be the customer’s responsibility, and re-delivery charges will apply.

• Pick-ups must be collected by the customer on the agreed day; failure to do so may result in a storage fee of $25 per day.

6. Liability

• Customers are liable to pay for any items that are damaged, lost, or stolen while in their possession.

• Once items are delivered (or picked up by the customer), the responsibility transfers to the customer.

• We are not responsible for delays caused by weather, traffic, or other unforeseen circumstances.

7. Amendments

We reserve the right to update these terms at any time. Continued use of our services indicates acceptance of any modifications.

For any inquiries, please contact us at enquiries@baysidehampersandevents.com.au.